<P>48 Copyright © 2012 Find A Groomer Inc. All rights reserved Subscribe www.egroomer.com From Problems to Profits, in her business during the years 1961- 1986. Experienced Pet Bather Average of 12 pets a day in 8 working hours. Pet bathers prep pets including ears, nails and de-matting when necessary. They bathe pets and hand-dry them, no cage drying. Experienced bathers do Poodle feet clipping where required. They can finish bath-only pets as needed with bun and bows, scissor around feet and between pads as required. They note physical and sometimes behavioral observations of pets on their respective Madson Pet Groomers Report and Health Alert forms, and note on the Madson Client & Pet History Filecards their initials as the provider of the bathing services. They contact the manager when observations indicate a potential health condition which may require veterinary care. The manager signs the Madson Pet Groomers Report and Health Alert form when conditions warrant a medical advisory recommendation advising pet owners to seek veterinary care. Bathing Department Supervisor Average of 10 pets a day in 8 working hours. The supervisor does fewer bathing services in order to closely supervise the bathing operation. New pet bathers receive instruction and supervision from the supervisor. Other supervisory duties included restocking bathing supplies, mixing shampoos and conditioners and (Continued from page 46) ensuring the department was thoroughly cleaned and in order for the next working day. The position provides assurance for business owners that all people and pets in the bathing department are safe at all times, and quality control guaranteed. Entry-Level Pet Bather Average of 4 to 6 pets day in 8 working hours. Entry-level pet bathers do not do Poodle feet, special care pets, scissoring pet feet or intensive de- matting unless they are in training and under active supervision. Today business owners tell us Madelines performance expectations in terms of pets groomed are relatively moderate. Why? Madelines business operated before the advent of high velocity dryers and improved bathing products. In the end you as the owner will have to evaluate and set your standards for grooming time. We suggest you compile a chart of grooming time averages for your operation. A sample is provided on the previous page of this article. Breed Based Grooming Time Averages Every business should have a list of primary breeds and their expected average grooming times by an experienced pet groomer or pet bather as applicable. State a range of time not spread by more than 20 minutes. For example, state the time in this format, 45 to 65 minutes. Ranges account for variables in the sizes of pets. There are small Shelties and large Shelties. Ranges are not only required due to pet sizes. How modern is your equipment? Are you using products that speed up the drying process? Are you using low quality scissors instead of high grade scissors? We know excellent groomers including ourselves that found scissoring time was cut by up to one-third when they used better quality precision shears. Do you use high velocity dryers? These are just a few reasons why grooming times must be stated in ranges. Dont use another business owners chart of grooming times without updating the times specific to the state of your operation. We suggest putting a copy of your completed chart in your employee handbook. Have job candidates review copies too. Refer to the chart when you state expectations for the number of pets to be bathed or groomed on personnel documentation. If you state 15 bath and dry services in 8 hours (480 minutes) your expectation is an average of 32 minutes per bathing services. Refer to your chart. How possible is that goal on a regular basis when many of your bath and dry times are well over 32 minutes? Be reasonable. There is another important variable to consider. The times in your chart should measure dedicated time grooming one-on-one. Although it is possible for pet bathers in well- equipped bathing departments to have enough space to actively work on more than one pet at a time, do not take that into consideration in setting times for your chart. You can learn more about time standards and access fill-in forms like the chart in this article in CD #4, Pet Groomer Wage Systems by Grooming Business in a Box®. ? 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